Download What Is BPM?

Download What Is BPM?

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What Is BPM?

Download What Is BPM?

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About the Author

Marvin Wurtzel is a Principal Consultant for Marvin M. Wurtzel & Associates, a business process management consulting firm. He is a Project Master Black Belt and has consulted, trained, and facilitated process improvement teams for such firms as ATT, Merck, JP Morgan Chase, Fidelity, and the U.S. Coast Guard. Wurtzel is a Fellow in the American Society for Quality, a Malcolm Baldrige National Quality Award Examiner, a Certified Quality Engineer, Certified Reliability Engineer, and a Master Black Belt (Six Sigma). He is a regular speaker and instructor at the BPM Institute and an adjunct member of the faculty at Florida Atlantic University, in Boca Raton, FL, National Graduate School, in Falmouth, MA, and Northeastern University, in Boston, MA.

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Product details

Paperback: 96 pages

Publisher: McGraw-Hill Education; 1 edition (December 12, 2012)

Language: English

ISBN-10: 0071802258

ISBN-13: 978-0071802253

Product Dimensions:

6 x 0.4 x 9 inches

Shipping Weight: 8 ounces (View shipping rates and policies)

Average Customer Review:

3.5 out of 5 stars

4 customer reviews

Amazon Best Sellers Rank:

#653,737 in Books (See Top 100 in Books)

Finally we have a book that is easy to understand, goes straight to the point, and is practical. The author does an impressive job of putting all these improvement techniques (Lean, Six Sigma, etc.) under the umbrella of Business Process Management.He then take a revolutionary jump and states that we need to think of organizations as composed of a set of business processes that cut across departments and that generate the real value to the customer.This book is a good reference, as well as a step-to-step guide. The visuals, slides, graphs, etc are so good they are worth copying and putting into your next management presentation (given credit to Mr. Wurztel of course).Finally, I recommed that Mr. Wurztel consider a sequel by adding case studies to illustrate BPM at work. Process-oriented management is the next killer strategy in corporate Ameria, and it is coming soon.

Only a very small part of the book devoted to BPM tools (BPMS), no value for an IT-oriented reader. Innovative aspect quite poor.

Business Process Reengineering (BPR) is dead; Business Process Management (BPM) is its living descendant, and this book is intended to explain what it is. The key idea, as in BPR, seems to be that companies should be aligned by business processes rather than structured by functions. The author seems to think that the only reason companies have functional organizations is that management does not know any better. This is a bit short, considering that some high-performance organizations, like Toyota, have a functional organization.The author spends quite a few pages explaining what a process is, but gives along the way many inconsistent definitions. First, it's a "sequence of steps," and then a "collection of activities." Finally, on p.22, he settles on a "collection of repeatable, value adding activities" aiming to generate a "product or service that the customer is willing and able to pay for." He does not explain what he means by "value adding," which is used in many different ways. If he uses it like Womack & Jones in Lean Thinking, it means "that the customer is willing to pay for," and is therefore redundant.It should be noted that many functional departments fit this definition, and I don't believe that it is what the author had in mind. On the other hand, two pages earlier, he describes support and management processes that do not produce anything the customer is willing to pay for, and are therefore not covered by his definition.In this book, BPM is supposed to be the high-level, umbrella concept under which Lean, Six Sigma, or TQM are subsumed. Further in the book, the author provides summaries of these approaches that are intended to make this point.The statements in the text do not add up to a coherent explanation. It feels constructed like a PowerPoint presentation, with the audience expected to respond to keywords rather than understand the rationale for a course of action. The illustrations actually look like PowerPoint slides, and so do the numerous bullet lists.

Could have a little more depth but over all its a good book to keep on your desk.

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What Is BPM? PDF

What Is BPM? PDF

What Is BPM? PDF

What Is BPM? PDF